Research

September 28, 2019

2019 Shopper Vision Study: Two Sides to the In-Store Experience

From Zebra Technologies - Information is power. Shoppers’ own mobile technology has empowered them to get more value from in-store shopping during their store visits. And many retailers are working on reinventing the in-store experience by enabling associates to add more value to shoppers’ store visits. However, the gaps uncover associates’ inability to offer additional value to in-store shopping that can keep shoppers from abandoning store visits in favor of e-commerce.

September 22, 2019

The Mobile Economy 2019 - GSMA

5G is now upon us, bringing with it the promise of a host of exciting new services. Between 2018 and 2025, the number of global IoT connections will triple to 25 billion. AI will be key to future business and digital transformation. By the end of 2018, 5.1 billion people around the world subscribed to mobile services, accounting for 67% of the global population.

September 16, 2019

Ericsson Mobility Report June 2019

By the end of 2024, Ericsson predicts that 5G subscriptions will reach 1.9 billion, 35% of traffic will be carried by 5G networks and up to 65% of the global population could be covered by the technology. This makes it the fastest generation to be rolled out on a global scale. Global mobile subscription penetration is now at 104%.

September 06, 2019

The State of Brick & Mortar Retail Report - Service Channel

The real reasons shoppers aren't returning to your stores. After one bad experience, 52% will leave without making a purchase. 69% are more likely to shop at a competitor. The real problem is that too many retailers have abandoned the basics that matter most to consumers.  

September 01, 2019

The Future of Retail 2019: The Paradox Between Convenience and Connection

From Walker Sands - The 2019 Future of Retail report reveals that all purchase decisions come down to two factors: convenience and connection. Consumers shopping online expect a convenience that goes beyond the in-store experience, and one of the few drivers of loyalty in a purchase decision is a connection with the brand. It’s no longer about just creating a seamless online-to-in-store experience. 

August 25, 2019

Global Top 100 companies (2019) - Ranking by market capitalisation

From PwC Research - The market capitalisation of the largest company worldwide has nearly tripled in the past ten years. First time in eight years that Apple has not been the Global Top 100 number one. Nearly half (48%) of the top 100 unicorns valued at $1bn+ as at 31 March 2019 were from the US.

August 17, 2019

Retail’s Renaissance – True Story of USA Store Openings / Closings

From IHL Group - 

Retail continues to go through radical transformation. While most of the mainstream USA press has focused on the sensational and negative, the truth is since January of 2017, the US retail industry had increased sales by $565.7 billion and 8,575 stores.

August 10, 2019

2019 Shopper Megatrends Study – The Power of Making Retail Personal

From RIS News - In just five years, the shopper landscape has dramatically shifted. Shoppers are using online (73%) and smartphone (61%) more while visiting stores (31%) and malls (54%) less. The physical store is undergoing a big-bang moment. Consumer study from a USA POV. 

August 04, 2019

Reshaping the Retail Industry Paradigm Through AI

Tata Consultancy Services sponsored research project from Harvard Business Review Analytic Services that brings you perspectives from retail leaders, AI practitioners, and retail analysts on how to craft unique growth and transformation strategies and unlock exponential value.

July 27, 2019

Top 10 Emerging Technologies 2019 - World Economic Forum

World-changing technologies that are poised to rattle the status quo. Virtually teleport to a distant site and actually feel the handshakes and hugs of fellow cyber-travellers; humanoid (and animaloid) robots designed to socialize with people; a system for pinpointing the source of a food-poisoning outbreak in seconds; minuscule lenses that will pave the way for diminutive cameras and other devices; and much more.

July 20, 2019

BrandZ Top 100 Most Valuable Global Brands 2019

Amazon has leap-frogged the competition to be crowned the BrandZ Top 100 Most Valuable Global Brand for 2019, breaking Apple and Google’s 12 year hold on the top spot. Plus the continued rapid growth of the luxury sector - despite the slowdown in the global economy, the impact a brand’s age has on consumer perception, and the common drivers behind our newcomer brands.

July 13, 2019

The Robot in the Room - Summer 2019 Consumer View

NRF surveyed consumers to understand the role technology plays in their shopping decisions. Whether it’s automated assistants in their homes, smart devices in their hands or virtual experiences in the store, consumers are actively embracing the role of technology in their everyday lives. And they are sending early signals in terms of what this means for their shopping behavior and expectations.

July 07, 2019

2019 Grocery Tech Trends Study - Race for Competitive Advantage

Leading grocers step on the gas to deploy technologies that competitors will find hard to match if they fall behind. Finding in the 4th Annual Grocery Tech Trends Study uncover tectonic shifts in digital strategy and analyze 66 individual technologies that grocers can benchmark against. 

June 30, 2019

Retail Security in Europe - Going beyond shrinkage

Average Europe shrinkage rate (including both known and unknown shrinkage) reported by all respondents is 1.5% of turnover, with a mean of 1.4%. Rates vary widely across business sectors, with Food retail (2.0%) recording the highest shrinkage rate.

June 23, 2019

Jack L. Hayes International USA 31st Annual Retail Theft Survey

USA theft case values soared in 2018 with the average shoplifting case value ($301.97) increasing 11.8%; the average dishonest employee case value ($1,361.37) increasing an amazing 30.1%; and the total average theft case value ($408.77) up 17.0%.