Research

November 23, 2020

McKinsey - The Reinvention of Retail

Consumers have been wrestling with uncertainty through the COVID-19 crisis. But their expectations for their retail experience—both online and in-store—continue to be high. Retailers that can adapt quickly enough will be well positioned when the recovery comes. -from mckinsey.com

November 16, 2020

Retail Innovation in 2020: What's Here to Stay?

The Coronavirus pandemic has disrupted the retailing landscape globally. However, retailers' appetite for innovation has been impressive despite being confronted by a challenging environment. This research spotlights fifteen global retail innovations in 2020, highlighting those likely to become permanent features in the global landscape. -from Euromonitor

November 09, 2020

Grocery Tech Trends 2020 - Adjusting to the New Normal

Seventy-two percent of those surveyed report they offer curbside pickup, 67% deliver straight to the customer’s door, 64% offer click-and-collect, and 36% are able to ship online orders from the store. More than 90% of sales still originate at the store level. Digital-influenced grocery shopping has been pushed to the forefront in the age of social distancing, and grocers are clearly looking to enhance their offerings. -from RISnews

November 01, 2020

Technology Report 2020: Taming the Flux -Baine & Company

Rapidly changing markets, rising geopolitical tensions and the Covid-19 pandemic have created unprecedented challenges for tech companies. Bain’s inaugural report on the state of the industry examines how leading companies are investing in AI and automation, the hybrid cloud, the Internet of Things, flexible supply chains, virtual sales and other tools to increase resilience and accelerate growth. -from Bain & Company

October 26, 2020

2020 Deloitte holiday retail survey Reimagining traditions

While the majority of consumers (71%) are in a similar or better financial situation than last year, nearly 1 in 3 (29%) say that their household’s financial situation is worse year over year. In this season of uncertainty, price, value and convenience continue to be top considerations for consumers, as is the desire to get creative with how they celebrate the season with family, friends and pets, no matter the circumstances. 

October 19, 2020

Consumers and the new reality COVID-19 pulse survey, Wave 5 update

Personal safety moves into the top three purchase drivers. Overall net spend across all categories in the next 6–12 months is 22% lower vs. pre-COVID-19 and spend on non-essential purchases, is expected to drop by 34%. In our first report, net trust across all sectors globally, was stronger than pre-COVID-19 (+3%). Now, net trust has declined to -4%. -from KPMG

October 12, 2020

Retail on the Edge -IHL Group

Retailers have also seen a proliferation of IoT devices ranging from mobile devices, CCTV, self-service systems, RFID, Computervision, kiosks, digital signs, electronic shelf labels and others that are generating massive amounts of data at the store level. When we talk about Retail on the Edge, yes it involves the rapid change of retail, but our focus is on where the processing of all these data inputs reside. -from IHL Group

October 05, 2020

Selligent Global Connected Consumer Index (Third Edition)

If 2020 has taught us anything, it’s that the unexpected can change our way of doing business, and how consumers engage with brands, overnight. 50% rate product/service quality or product pricing as top loyalty drivers. 76% expect real-time app or email updates on delays or changes when making a purchase. -from selligent.com

September 28, 2020

The New Reality: Understanding the Retail Consumer Experience During a Pandemic -Wharton Study

The level of friction has increased in the retail shopping experience – regardless of how customers shop – and the impact is significantly greater. Certain problems have a disproportionate contribution to loyalty damage. Reducing friction during online shopping will be key to sustaining momentum and capitalizing on future online purchase intentions. As customers react to restrictions and establish new routines with respect to COVID-19, the perception of the effort made by retailers to protect their health and safety is key to loyalty.

September 20, 2020

Multichannel Retail and COVID-19 - GlobalData

What the headlines fail to appreciate is that the pandemic is not dividing retail, it is bringing online and physical closer together with many retailers using both channels harmoniously. The reason the online channel failed to dominate is because customers’ needs are often best served by using multiple channels to make purchases. The best and strongest retail business models now reflect this: they present a seamless, channel-agnostic shopping experience for the consumer. - GlobalData

September 14, 2020

Global Economic Forecasts: Q3 2020 -Euromonitor International

The 2020 global GDP growth baseline forecast has been downgraded by 1.5% compared to the May forecast, with a 1.2% downgrade for advanced economies and a 1.7% downgrade for developing economies. This mainly reflects the worse than expected economic effects of the pandemic in Western Europe, India and Latin America (which emerged during the summer as a new major centre of the pandemic). -from Euromonitor International

September 07, 2020

Brand Intimacy Study 2020

Explore this year’s Top 10 Most Intimate brands. Demographics and global findings: Discover findings related to age, income, gender and geography. ROI: See how top intimate brands outperform the Fortune 500 and S&P for profit and revenue. Smartphone ecosystem: Learn more about how brands that embrace or enable consumers’ widespread use of smartphones are more intimate than those that don’t. Top industries across markets: See the top 3 most intimate industries across the U.S., Mexico and the UAE. -from MBLM

August 31, 2020

Business Continuity And Recovery In The Age Of COVID-19: The Role Of Location Intelligence -RSR

This RSR report will seek to examine the impact of COVID-19, the most significant challenges retailers face while it rages on, the opportunities they see, and the technologies they can infuse with location intelligence to get the right answers to the questions posed above.

August 24, 2020

The Future of Retail in Asia-Pacific: How to Thrive at High Speed - Bain & Company

In China and other parts of the region, retail is leapfrogging development stages that the US and Europe once toiled through. Instead of expanding physical store space to Western levels of saturation, executives are seeking urgent answers to cutting-edge e-commerce questions. The Future of Retail is on display in China. -from bain.com

August 17, 2020

Disrupted Retail – How the Pandemic Exposed Retail’s Hidden Inventory Distortion

How big of a problem is inventory distortion for 2020 worldwide? Over $1.8 trillion, or the equivalent of 10.3% of same store sales in retail and hospitality. Or to put it another way, more than the annual GDP of Canada! That represents a tremendous amount of inefficiency in the market that can be addressed with IT solutions. -from ihlservices.com