Winning retailers are clearly alarmed by increasing volumes of customer inquiries. This increase is no doubt driven by the continued rise of eCommerce sales. This is the business challenge they cite most frequently, driving them to consider using robotics and automation in stores and call centers. -from RSR (Retail Systems Research)
There were no new entrants in the Top 10 global retailers list, which continues to be dominated by players based in the US. The top two and the bottom three players in the Top 10 retained their rankings, while Kroger and The Home Depot slipped down the table. On average, companies in the Top 250 operated in 10.8 countries, up from 9.5 in previous year, and generated 22.8% of their revenue from foreign operations. -from Deloitte
The Coronavirus will have a profound effect on China’s economy – Creating more strain during ‘down’ year. China’s digital population continues to grow. There are 854 million Chinese netizens. Despite a slowdown in China during 2019/20, the market size and momentum warrant strong, long-term strategies from brands. -from TalkToTotem.com
52% of consumers say that technology plays a prominent role or is ingrained into almost all aspects of their day-to-day lives. In fact, 19% report that technology is so intertwined with their lives that they view it as an extension of themselves. Globally, people spend an average of 6.4 hours online daily. - From Accenture
This 17th year study is a collaboration between RIS News and IHL Group. It delivers the definitive study that examines trends for the coming year in the key areas of technological advances and investment timelines that drive the blending of brick-and-mortar and digital transformation. - From RIS News
In 2020, THE next stage of digital’s evolution welcomes us with the promise of emotionally intelligent interfaces and hyperintuitive cognitive capabilities that will transform business in unpredictable ways. Yet as we prepare for the coming decade of disruptive change, we would be wise to remember an important point about yesteryear’s leading-edge innovations. - From Deloitte Insights
What are we in 2020? Two main themes are evident in 2020's top global consumer trends - convenience and personal control. Consumers must strike a balance between the two, and that's not always easy. - From Euromonitor International
Two thirds of millennials say they like it when websites track their visits and recommend products. Two-thirds also say they would be more loyal to a brand that lets them give input and help shape the products and services they buy. - Good set of article from Raconteur.net
Looking through the modern lens of how mobile technology throughout the retail landscape can enable personalized experiences on an omnichannel basis, SOTI has carried out research among 4,000 consumers in the U.S., UK, Germany and Sweden, to gauge their opinions on these trends and the solutions driving them.
In order to help demystify and simplify the outlook for 2020, ABI Research analysts have identified 35 trends that look set to be influential in the shaping of the market and 19 others that, although attracting huge amounts of speculation and commentary, look likely to be less influential or struggle to impact the market in any way in 2020.
The future retail business model will not be a value chain, but a set of application layers, from curation or digital merchandising to payments to data analytics. Choosing which of these to compete in, and which to partner or outsource, will be at the heart of strategy. Joining them up to complete a flawless customer journey is the key to execution. - From the Retail Exchange UK
Just five ecosystems are responsible for the bulk of the TMT industry’s revenue. The smartphone ecosystem alone is worth well over a trillion dollars per year. The TV ecosystem is worth more than US$600 billion; PC sales and ancillaries (consumer and enterprise) generate yearly revenues of about US$400 billion, enterprise data centers and software (combined) will make about US$660 billion in 2020, and IoT (accelerated by the rollout of 5G) will be worth half a trillion dollars by 2021.
Latest 2020 RIS News Software Leaderboard, a Favorite Annual Report: Top 20 Retail Software Vendors; Top Tier-One & Mid-Size Vendors; Top Vendors in Grocery, Apparel & Specialty; Top Vendors in Customer Satisfaction.
Main Streets Across the World – now in its 31st year – ranks high streets worldwide by their prime rental value. Combining insight on retail trends with a unique global proprietary data set of 448 high street retail rents, Cushman & Wakefield ranks the top shopping streets by their prime rental value. Great set of retail data.
Retail’s digital disruption continues to ripple through the industry, influencing shopper’s opinions and expectations across categories. Though satisfaction is up overall, data shows a disconnect between how retailers and shoppers perceive the shopping experience. Customers have little sympathy for the behind-the-scenes headaches of operating both online and in store retail. - From Zebra Technologies
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