Tony D'Onofrio
Tony as Co-Host/Guest
Loss Prevention Research Council Weekly Series - Episode 181 - Who is stealing at self-checkout?
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
One study of retailers in the United States, UK, and other European countries found that companies with self-checkout lanes and apps had a loss rate of about 4%, more than double the industry average. 15% of self-checkout users confess to purposely stealing. While 60% of those who have stolen felt remorseful and 33% say they’ve been caught, 44% say they’ll likely do it again. 31% of Gen Zers and 21% of millennials have purposely taken an item without scanning it.
Loss Prevention Research Council Weekly Series - Episode 179 - Inside Organized Retail Crime Rings
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
We’re talking about operations that have fleets of trucks, 18-wheelers that have palletized loads of stolen goods, that have cleaning crews that actually clean the goods to make them look brand new. “The financial impact is real, but way more important is the human impact, the impact it has to our associates, the impact it has to our guests,” Ulta CEO Dave Kimbell told CNBC in a rare sit-down interview.
Loss Prevention Research Council Weekly Series - Episode 178 - Apple Next Big Thing, Branding, INTEGRATE, and AI Biases
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
Loss Prevention Research Council Weekly Series - Episode 177 - Latest UK Retail Crime Data, Gen Z Trends, and Best Places to Retire
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
Latest UK crime survey shows a massive increase in violence and abuse, reaching the levels experienced during the pandemic at nearly half a million incidents a year. It also shows a massive increase in customer theft, doubling to just shy of £2 billion; a lack of confidence in the police response, with 60% rating it as poor or very poor; and a continuation of the rise in cyber crime. Less than half (47%) of Gen Z Americans are thriving in their lives. Best places to retire in the world.
Loss Prevention Research Council Weekly Series - Episode 176 - Top Retail Technologies 2024 and Fun Valentine Facts
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
Forecasted sales growth by retail channel in 2024 is 5.1% for physical stores and 7.1% for e-commerce. IT spend at the enterprise level is expected to rise 4.9% and for stores at 4.3%. The top 5 areas where retailers are implementing artificial intelligence are....Compared to 2022, the data indicates that returns were up 15% for Cyber Week 2023, nearly doubling the pace of recorded sales growth. A Roman fertility festival was the precursor to Valentine’s Day.
Loss Prevention Research Council Weekly Series - Episode 175 - Deloitte Retail Predictions 2024 and Six Questions to Ask Mid-Career
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
Deloitte’s baseline forecast anticipates continued growth in consumer spending at a rate slightly below GDP growth due to falling inflation, low unemployment, and increasing productivity growth. Six technologies for 2024. Technology will play a key role for both retail and restaurants in 2024, with 100% of retail and restaurant owners surveyed stating that automation and technology have improved their businesses. 6 Questions to Ask Midpoint in your Career.
Loss Prevention Research Council Weekly Series - Episode 174 - USA 2023 Crime Rates and Consumer AI Trends
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
Most violent offenses remained elevated in 2023 compared to 2019, the year prior to the outbreak of COVID and the widespread social unrest of 2020. There were 18% more homicides in the study cities in 2023 than in 2019, and carjacking has spiked by 93% during that period. Shoplifting jumped upward by 22% from 2022 to 2023. 41% of U.S. shoppers are aware of retailers using AI in their buying journeys. Top Ten Countries Leading the AI Race.
Loss Prevention Research Council 172 - Retail Returns Totals, Holiday Retail Violence, and USA Store Closures
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
Total returns for the retail industry amounted to $743 billion in merchandise in 2023. The total amount of dollars lost to returns abuse and fraud in 2023 is $101 billion. During USA Holiday Season there were 28 retail fatalities which were up 87% and 25 Organized Retail Crime Cases which were up 67%. In 2023 there was an 80% surge in store closures.
Loss Prevention Research Council Weekly Series - Episode 171 - The Meaning of 2024 and Why it Will be a Great Year
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
In 2024, the top 5 New Year resolutions for Americans are Saving Money, Be Happy, Exercise More, Improve Physical Health, and Eat Healthier. Your future, including what is in front of you, has not been written. Maybe setting New Year resolutions is a good place to start. Always remember that you are in control of your destiny and can craft the life you always dreamed about.
Loss Prevention Research Council Weekly Series - Episode 170 - LPRC NY Kickoff and Young Shoppers Technology Preferences
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
Note the high preference from both Gen Z and millennials generations for frictionless checkout. Interesting the differences in smart fitting rooms between GenZ and millennials. Livestreaming, which is already popular in China, has an opportunity in the United States with younger generations. The survey results in using cryptocurrency and the metaverse are also insightful.
Loss Prevention Research Council Weekly Series - Episode 169 - LPRC News, Cyber Attacks, and More
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
LPRC has 3 new team members, this week our hosts discuss the continued growth of the LPRC! On this episode, our hosts discuss the upcoming LPRC events, the latest cyber attacks, and AI news. The hosts also go into a recap of the latest AP/LP news and the NRF Big Show.
Loss Prevention Research Council Episode 168 - USA Retail Fatalities 1st Half 2023 and Growing UK Retail Violence
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
For the first six months of this year retail fatalities are down 2% to 342 people killed in the industry. Comparing the data to 2016 when this report was started, retail fatalities are up 74% in the same six month period. 18% of those killed were suspects which were up 36% on last year. 59% were customers which was up 6% on last year. In a UK retail survey, almost half feel unsafe at work, while a quarter did not report incidents of abuse, partly because of a poor response from police in the past.
Loss Prevention Research Council Weekly Series - Episode 167 - Midyear 2023 USA Retail Violent Fatalities and Rising UK Retail Violence
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
2023 Midyear and Q2 Retail Violent Fatalities Report. 18% of those killed were suspects which were up 36% on last year. 59% were customers which was up 6% on last year. The UK based Retail Trust spoke to more than 1,600 shop workers from 200 companies such as Tesco, H&M and the Co-op. It found that almost half feel unsafe at work, while a quarter did not report incidents of abuse, partly because of a poor response from police in the past.
Loss Prevention Research Council Weekly Series - Episode 166 - Ten 2024 Critical Risk Scenarios for the Global Economy
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
The Economist Intelligence Unit forecasts stable, but unspectacular, global growth to continue into 2024 as economic uncertainty recedes and major central banks begin to lower policy rates in the second half of the year, geopolitical tensions, the advent of new technologies and persistent environmental threats could upset the outlook for 2024.
Loss Prevention Research Council Weekly Series - Episode 165 - $20 Million ORC Case, Holiday Predictions, and Amazon vs Tik Tok
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
Miami – Dade police announce arrests involving $20 million organized retail theft rings. This is the modern day mafia. Despite inflation woes, eight in 10 shoppers expect their holiday spending budgetsto either remain the same or increase from last year. Amazon & Tik Tok are on a collision course as they vie for position for a social e-commerce market that will grow into a $100 billion market by 2025, from $67 billion this year.
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It is a Small World
“Even monkeys can fall from their trees.” – Japanese Proverb
Continuing our global learning journey, our next stop is Tokyo Japan. Founded, in 1603, this city was once a small fishing village called Edo. In 1890, it became Tokyo which means Eastern Capital in English.
In Tokyo, you will find the world’s busiest intersection, the Shibuya crossing where 2,500 people cross the intersection, every time the lights turn green. This city also holds the record for the most Michelin starred restaurants at 212 places to enjoy amazing food.
Tokyo is the most populous city in the world with 37 million people. Uniqueness is everywhere, even in vending machines, where you can buy hot meals, fresh produce, and even umbrellas. There is one vending machine in the city for every two people.
Have lost count on the many times I visited Tokyo to experience their modern retail industry. This picture is from the New Otani Hotel gardens, a favorite during multiple visits.
As the Japanese proverb that opened this summary reminds us, no matter how accomplished we become, you can always make a mistake. Overconfidence can lead to missteps. Life is one sweet ride and Japan provides many reminders on how to enjoy it.
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Brilliant Research
World Happiness Report 2024
The top 10 countries have remained much the same since before COVID. Finland is still top, with Denmark now very close, and all five Nordic countries in the top 10. But in the next 10, there is more change, with the transition countries of Eastern Europe rising in happiness (especially Czechia, Lithuania and Slovenia). Partly for this reason the United States and Germany have fallen to 23 and 24 in the rankings. - A partnership of Gallup, the Oxford Wellbeing Research Centre, the UN Sustainable Development Solutions Network, and the WHR’s Editorial Board. Read more
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ChatGPT Statistics - Users, Revenue (March 2024)
ChatGPT has over 180.5 million monthly users as of March 2024. Nearly 15% of the ChatGPT users are from the United States. More than 92% of Fortune 500 companies are using ChatGPT. atGPT is forecasted to generate a revenue of $1 billion in 2024. 53% of the readers failed to identify ChatGPT written content as AI-written. – From Demandsage.com
Insightful Videos
The World Ahead 2024: five stories to watch out for
From the biggest election year in history, to how to control AI and even taxis that fly, The Economist offers its annual look at the world ahead. Read more
