Research

August 29, 2022

Can Retailers Handle the Truth - The True Cost of Out-of-Stocks and Over-Stocks

August 22, 2022

Raconteur Future of Retail 2022

As was, Brexit and inflation continue to shake retail, the industry is finding innovative ways to adapt and survive. Raconteur’s Future of Retail 2022 report examines how brands are diversifying to offer non-traditional services, embracing new possibilities of deliveries with drone technology and exploring the opportunities offered by the metaverse. From a UK point-of-view and Raconteur

August 15, 2022

Understanding the Path to Purchase: 2022 Global Consumer Types

This 2022 Euromonitor report focuses on the eight consumer types that businesses should prioritise this year. Several habits and values are consistent with consumer types from previous years. Interesting read for targeting consumers for success - From Euromonitor International

August 08, 2022

Retail Workers and the Great Attrition - and What Retailers Can Do About It

One out of five people in the United States works in the retail and hospitality sector, and at least half of frontline retail workers are thinking about quitting.  The number-one driver of attrition was flexibility, and we should come back to that one because it’s interesting for a number of reasons. The next two are career development and health and well-being. - From McKinsey

August 01, 2022

PwC's Global Economic Crime & Fraud Survey 2022

46% of surveyed organizations reported experiencing some form of fraud or other economic crime within the last 24 months. 1 in 8 organizations experiences new incidents of supply chain fraud as a result of the disruption caused by COVID-19. – From PwC

July 25, 2022

The Impact of Organized Retail Crime and Product Theft in the United States

The economic impact of retail crime is profound. Retailers face increased costs for lost product, security, and labor, which lead to higher prices for consumers and ultimately, lower sales. Lower sales translate to fewer jobs throughout the economy. The result is $125.7 billion in lost economic activity and 658,375 fewer jobs, paying almost $39.3 billion in wages and benefits to workers. - From Buy Safe America and RILA

July 18, 2022

The Metaverse in 2040

54% expect by 2040 the metaverse will be a much-more-refined and truly fully-immersive, well-functioning aspect of daily life for a half billion or more people globally. Hype? Hope? Hell? Maybe all three. - From Pew Research

July 11, 2022

The Convenience Experience Report - A New Consumer Study on Gas & Convenience Stores

6 in 10 consumers consider purchasing a meal from a convenience store when stopping for fast food. 62% would visit a c-store more often if drive-thru or curbside pickup was available. To win and retain customer loyalty, gas discounts are imperative. - From Bluedot.io

July 04, 2022

Global State of the Retail Industry Report: 'Omnichannel is "Do or Die"

Merchants offering retail both online and in-store celebrated the largest year-over-year revenue growth of all the global retailers we surveyed. While in-store shopping continues to rebound, eCommerce has also stepped further into the spotlight, accelerating the need for omnichannel solutions. Shoppers have doubled-down on the retailers they know and love, underscoring the value of loyalty programs to strengthen customer relationships. And technology has become more important than ever when it comes to creating amazing customer experiences and outpacing competitors. - From Lightspeed

June 20, 2022

Securing the Future of Grocery

For the last 26 months, US grocery retailers have been riding the gravy train with retail sales growth of $266b.  This research paper looks into the challenges and best practices for securing the future of grocery. - From IHL Services

June 13, 2022

A Future Redefined: 2022 Retail and Consumer Goods Analytics Study

Analytics is all about the future. What will demand be next year? How many orders will be fulfilled next month? Will sales be up next week? How many associates will we need tomorrow? To help bolster their abilities both retailers and CGs are planning some major changes to their analytics software over the next 12 months. - From RIS News

June 06, 2022

FBI Active Shooter Incidents In The United States in 2021 Annual Report

For the period 2017–2021, active shooter FBI reported incident data reveals an upward trend: the number of active shooter incidents identified in 2021 represents a 52.5% increase from 2020 and a 96.8% increase from 2017. December had the fewest number of incidents (one), and similar to 2020, June had the highest number of incidents. - From the USA FBI

May 31, 2022

Hayes International Annual Retail Shrink Survey

The survey showed many retailers moved away from apprehensions in 2021 and focused more on recoveries. Shoplifting apprehensions were down 16.2% in 2021, while overall shoplifting recoveries (from apprehended and non-apprehended thieves) were up a staggering 30.8%.  There was an increase in 2021 in both dishonest employee apprehensions and recovery dollars, 6.0% and 29.8% respectively.

May 23, 2022

2022 Fashion Retail Resale and Trends Report

Secondhand apparel market is becoming a world Phenomenon, expected to grow 127% by 2026.Brands with their own resale shops increased 275%, from 8 in 2020 to 30 in 2021. We are still in the very beginning of this trend. - From ThreadUp.com

May 16, 2022

Is the Last Mile the Most Important Mile?

Great summary of the latest retail industry data from the IHL Group, including  how retailers can optimize digital journeys to avoid margin erosion while balancing labor shortages and supply chain challenges to ensure operational efficiencies and profitability. - From IHL Group