Tony D'Onofrio
Research
- March 06, 2023
Deloitte Global Powers of Retailing 2023
A Favorite Annual Report - The Global Powers of Retailing 2023 report shows the top 250 companies posting 8.5% year-on-year growth in retail revenue, up from 5.2% in the previous year. The majority of the top 10 retailers have actively boosted their digital capabilities through either the implementation of in-store technologies or through enhancing their omni-channel offerings. - From Deloitte
- February 26, 2023
The D&D Daily's USA Q4 & 2022 Retail Violent Fatalities Report
2022 proved to be the most violent year ever in America's retail stores with 694 violent fatalities, up 17% from 2021, 29% from 2020, and 35% from 2019. Parking lots continue to be the major area at 53% and increasing by 100 fatalities. Monday, Sunday, and Thursday being the top three days of the week. With Friday's continuing to have the lowest fatalities throughout the seven years of reporting. - From D&D Daily
- February 20, 2023
Store Experience Study 2023: Remodeling Retail
For 2023, overall store counts are up, IT spend is up, and NRF’s forecasted sales growth of 6-8% for 2022 lands right in the wheelhouse of the retailers who responded to our survey. Still, there are lingering effects of COVID, some masks remain, and there are still empty shelves. Yet there remains hope for a return to normal — a new normal that is still too nebulous to completely define. - From RIS News
- February 13, 2023
What Makes an Excellent Customer Experience? Customers and Retailers Weigh In
Virtually all retailers (98%) say that building relationships with their existing customers is key to success in today’s challenging economic times. Unfortunately, only 39% say they can confidently even identify who their best shoppers are – which is absolutely paramount to building any such relationship. - From RSR Research
- February 06, 2023
2023 Omnichannel Experience Index
Digital is the entry point to more shopper experiences than ever before. 93% of all shopping journeys now begin online, up from 81% in 2020. For omnichannel retailers, these ever-evolving shopper needs have led to new and increasingly complex challenges. - From Blue Yonder and Microsoft
- January 30, 2023
United States Secret Service - Mass Attacks in Public Spaces 2016-2020
Published in January 2023. The first of its kind report from the USA Secret Service that analyzes 173 USA mass attacks from 2016-2020. Most took place in public and semi-public spaces across 37 USA states and Washington DC. The most common locations were businesses with restaurants and retail leading. - From USA Secret Service
- January 23, 2023
Deloitte 2023 Retail Industry Outlook
The work for retail executives in 2023 is to advance the innovations created during the pandemic: to drive more profit from the curated experiences, last-mile options, and conveniences that retailers rolled out—all at a time when the purse strings may need to tighten. - From Deloitte
- January 09, 2023
RIS 2023 NRF Preview – Your Guide to Retail’s Biggest Show
LOOKING FORWARD TO SEEING MANY OF YOU. The NRF 2023 Big Show, January 14-17, is the singularly best place to prep for future success — and this curated agenda of must-see sessions is your guide for navigating each day, canvassing the more than 800 exhibitors spread across 300,000 square feet of the Javits Center, and mingling with thousands upon thousands of peers, potential business partners, and industry experts. - From RIS News
- January 02, 2023
Do Americans Really Expect 2023 to be a Better Year?
Following a very challenging couple of years in 2020 and 2021, many people around the world feel 2022 has been a little better. Two in three Americans (64%) are hopeful that 2023 will be a better year than 2022. However, there are some lingering concerns about a wide array of issues, stretching from rising prices to unemployment to natural disasters. - From IPSOS
- December 19, 2022
2022 Consumer Returns in the Retail Industry
Total returns account for $816 billion in lost sales for U.S. retailers. For every $1 billion in sales, the average retailer incurs $165 million in merchandise returns. Additionally, it found that for every $100 in returned merchandise accepted, retailers lose $10.40 to return fraud. - From National Retail Federation and Appriss Retail
- November 28, 2022
The World Has Changed - Have Retailers? - 15th Annual Zebra Global Shopper Study
There is a notable gap between how retailers believe they are performing and how shoppers feel in key areas. Shoppers prefer easy returns (80%), get in and out of stores quickly (76%), and offer order delivery to home (75%). 45% of retailers will convert more cash register space to self-checkout and 43% are converting space to contactless checkout. – From Zebra
- November 21, 2022
Take Back Control of the Retail Supply Chain - Supply Chain Technology Study 2022
The top supply chain strategy for 2023, according to retailers, is to expand local fulfillment/micro-fulfillment (45%), which can be used to increase speed of delivery to consumers and stores. When data from plans in 2022 and 2023 are combined, the top supply chain strategy over the next 18 months is optimizing fulfillment to the customer to improve margins, chosen by a huge 92%. - From RIS News
- November 07, 2022
The Inflation Disconnect Between Retail Executives and Consumers
The breadth and magnitude of disconnects between retail executives and consumers on inflation’s consumer impact are astonishing. Across the board, consumers are concerned about inflation and recession and are changing their actions and buying patterns accordingly, from shopping differently to save money, to cutting back on discretionary and essential spending, to saving less. - From First Insight
- October 31, 2022
2022 Deloitte Retail Holiday Survey
74% say they will spend more or the same on the holidays than last year (vs. 75% in 2021). Shopping online takes home a 63% share, on par with the last two years. In-store shopping continues to rebound, growing from 28% in 2020 to 35% in 2022. - From Deloitte Insights
- October 24, 2022
How Retailers Can Win Consumer Loyalty in an Omnichannel World
IHL’s 2022 consumer study confirmed that in a world with increasing online orders, the primary reasons consumers shop in-store are: they need the items now (75%) or they want to touch and feel or try on items before purchasing (57%). Inventory distortion (the annual cost of overstocks and out-of-stocks) has risen to $1.9 trillion in losses for retailers across the globe. Across all segments, more than 25% of customers report decreased trust in retailers based on inventory levels. - From IHL Services
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It is a Small World
Continuing our journey to learn something new, we travel to the War Rooms Museum in London England. The Churchill War Rooms is a secret underground headquarters which offers a fascinating glimpse into Britain's wartime operations, featuring the Map Room, Cabinet Room, and Churchill's office, all preserved as they were on the day the lights went out in 1945.
In the underground Cabinet Room Churchill and his key ministers and advisers would meet with the Chiefs of Staff to make important decisions about the course of World War II. Churchill was known to push his military chiefs far beyond their comfort zones, so it was likely to be a place of tension and confrontation.
The War Rooms were a top-secret location, with strict security measures and a focus on maintaining confidentiality, even down to the typewriters being noiseless. A tiny room disguised as a toilet was used for secret conversations between Churchill and the US President.
You can find some poignant graffiti, including a hand-drawn image of Adolf Hitler, in the Chief of Staff meeting room. To alleviate the health problems associated with working underground for prolonged periods of time, staff had to strip to their underwear, put on protective goggles and stand in front of portable sun lamps.
Churchill’s leadership lessons emphasize unwavering resolve, inspiring communication, and the importance of character and conviction, particularly during times of crisis. Visiting his War Rooms was inspirational.
As he also famously said, “a pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” My glass for visualizing success has always been half-full. What you visualize and action through continuous learning is what you will ultimately achieve. Believe in yourself and your dreams. Failure is never final. Reset, keep calm, and always carry on.
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Brilliant Research
USA Q4 and 2024 Retail Violent Fatalities Report
483 retail fatalities in 2024, down 23% from 2023. Customers make up 51% and associates 25% of all fatalities. Can you guess the most violent retail segment? - From The D&D Daily Read more
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