Tony D'Onofrio
Tony as Co-Host/Guest
Loss Prevention Research Council Weekly Series - Episode 164 - Phygital Retail is the Future of the Industry
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
32% will leave a brand after a bad experience. 71% expect personalized experiences. Personalizing the customer experience was the number 1 technology priority for retailers in 2023. Phygital is all about the data created at the intersection of physical stores and ecommerce. As a strategy, it heavily embraces technology to deliver differentiated and memorable consumer experiences.
Loss Prevention Research Council Weekly Series - Episode 163 - Impact 2023 and Latest USA Retail Crime Trends
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
USA retail theft losses swelled to $112.1 billion in 2022, up 19% from $93.9 billion the year before. In the 2023 survey of 117 retail brands, 88% reported shoplifters have grown more aggressive and violent than a year earlier. As for perpetrators of organized retail crime, ORC for short, 67% of respondents say they're growing even more violent and aggressive, compounding on increased violence from prior years.
Loss Prevention Research Council Weekly Series - Episode 162 - Effective Retail Shrink Strategies and Holiday Shopping Predictions
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
Taking a closer look, it's clear that Costco, Lowe’s, Best Buy, and Tractor Supply have several striking similarities – qualities that are helping them win the war on retail theft. Holiday retail sales are likely to increase between 3.5% and 4.6% in 2023 for the November-January timeframe. U.S. retail sales to slow this holiday season, with the lowest growth rate since 2018. AI will influence $194 billion in global online holiday shopping spend.
Loss Prevention Research Council Weekly Series - Episode 161 - The Latest European Retail Trends
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
IMPACT 2023 is 10 days away! We hope to see you there, but in the meantime, our hosts discuss choices and consequences of crime, forecasts for growth in the US and in Europe, as well as risks for global economies, and new risks emerging in cybersecurity and how to remain protected.
Loss Prevention Research Council Weekly Series - Episode 160 - Latest Retail Trends Shared at Axis Retail Leadership Forum
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
USA growth is projected to be just 1.6%, slightly better than the advanced economy average for 2023 according to the OECD. For 2024, the current projection is that USA economy will only grow 1%. NRF projects that this years’ holiday sales will grow 4% to 6%. Just over 80% of the holiday spend this year will be in physical stores. This holiday season, AI will influence $194 billion dollars in global online spend.
Loss Prevention Research Council Weekly Series - Episode 159 - Featuring Special Guest Tom Arigi
With Dr. Read Hayes, Tony D'Onofrio, Tom Meehan, and Tom Arigi
Loss Prevention Research Council Weekly Series - Episode 157 - UK Theft Trends and USA LP Tech Usage
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
Incidents of theft have increased by 26% across 10 of the largest cities in the UK, with some cities seeing a rise of as much as 68%. USA low-end malls are worth at least 50% and in some cases more than 70% less than they were when mall valuations peaked in late 2016. For retailers and loss-prevention experts, the primary goal of these technologies isn’t necessarily to catch thieves in the act, but rather to make committing their crimes less appealing — turning them away before they ever reach the door.
Loss Prevention Research Council Weekly Series - Episode 156 - USA Retail Performance and World Most Valuable Brands
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
With inflation factored in, only three sectors had positive growth: drug stores up 3.6%, restaurants up 4.4% and online non-store retail which was up 3.9%. Amazon most valuable global brand in 2023 according to Brand Finance. In the year 2075, the number 1 economy is expected to be China, followed by India, and USA drops to third place. Twitter rival Threads loses 75% traffic 15 days after launch.
Loss Prevention Research Council Weekly Series - Episode 155 - Back-to-School and Accelerated Digital Transformation
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
USA families with students in kindergarten through 12th grade will spend 10% less on back-to-schoolitems. Spending for the season will reach $31.2 billion. Digitally mature companies are 23% more profitable than their less mature peers. The success rate of digital transformation is below 30%. Through mobile devices, by 2030, 64% of the global population will have access to the Internet. The 4th megatrend transitioning retail to be announced soon.
Loss Prevention Research Council Weekly Series - Episode 154 - Crime Trends, More Self-Checkout Challenges, and Threads
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
When does crime prevention turn into sales prevention? Self-checkout theft causing problems for Canada's retailers and shoppers who despise receipt checks. Threads Shoots Past One Million User Mark at Lightning Speed.
Loss Prevention Research Council Weekly Series - Episode 153 - More Retail Crime, Amazon Go Closings, and AI
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
Costco cracks down on sharing membership cards. Police recover $7 million worth of Nike sneakers in Torrance shoe bust. Amazon Go stores closures continue. Wharton Consortium for Operational Excellence in Retail. Consumer confidence jumps in June. What will artificial intelligence do for us in the future.
Loss Prevention Research Council Episode 152 - The AI Disruptive Future of Retail
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
This week, our hosts discuss growing issues in retail from lowered sales due to inflation, inventory distortion, shrink and violence on the rise, and the Amazon effect. Also this week, a new two-factor scam to be aware of as well as more current events!
Loss Prevention Research Council Weekly Series - Episode 151 - NRF Protect 2023 Review
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
Thank you NRF and David Johnston. Congrats to Ring of Excellence, Read Hayes, Joan Manson, Chad McIntosh, Chuck Miller, and Keith White. 75% of consumers extremely to very concerned if retailers raise prices to cover cost of theft. 36% have stopped shopping at certain stores due to safety concerns. 26% would shop elsewhere and if their local store puts items under lock and key.
Loss Prevention Research Council Weekly Series - Episode 150 - The $9.2 Trillion Retail Economic Impact from AI Through 2029
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
Dollar Tree is considering locking up product due to theft. Ulta Beauty Sales Grow 12.3%, Although Theft is a Serious Concern. Worldwide, IHL is forecasting that the overall economic impact worldwide in retail from AI through 2029 will be $9.2 trillion dollars. The impact of AI in the coming seven years will be even a more significant advantage to larger retailers. Four retail segments will benefit the most from AI investments.
Loss Prevention Research Council Weekly Series - Episode 149 - Retail Shrink Challenges, Retailers' Earnings 5 Takeaways, Apple Market Share
With Dr. Read Hayes, Tony D'Onofrio, and Tom Meehan
The three major challenges which from discussions with technology companies and retailers have been elevated as the highest USA priorities for loss prevention are active shooter, safety, and organized retail crime. Locking up merchandise to reduce shrink reduces revenue and increasingly drives consumers to alternate retail models. Five takeaways about the consumer from Walmart, other retailers after a big week of earnings. Apple in the Smartphone Market: Win Where it Matters.
Sponsored Content
Top 3 Weekly Essentials
Chain Store Age
Business Insider
Harvard Business Review
It is a Small World
“Even monkeys can fall from their trees.” – Japanese Proverb
Continuing our global learning journey, our next stop is Tokyo Japan. Founded, in 1603, this city was once a small fishing village called Edo. In 1890, it became Tokyo which means Eastern Capital in English.
In Tokyo, you will find the world’s busiest intersection, the Shibuya crossing where 2,500 people cross the intersection, every time the lights turn green. This city also holds the record for the most Michelin starred restaurants at 212 places to enjoy amazing food.
Tokyo is the most populous city in the world with 37 million people. Uniqueness is everywhere, even in vending machines, where you can buy hot meals, fresh produce, and even umbrellas. There is one vending machine in the city for every two people.
Have lost count on the many times I visited Tokyo to experience their modern retail industry. This picture is from the New Otani Hotel gardens, a favorite during multiple visits.
As the Japanese proverb that opened this summary reminds us, no matter how accomplished we become, you can always make a mistake. Overconfidence can lead to missteps. Life is one sweet ride and Japan provides many reminders on how to enjoy it.
Categories
Brilliant Research
Deloitte Global Retail Outlook 2024
After a prolonged period of suppressed consumer spending, macroeconomic and geopolitical uncertainty, and rapid changes in consumer behavior (among other things), the global retail industry stands at a crossroads; forced to make decisions about long term investments in new technology and business models while at the same time managing the rising cost of doing business and a decline in the spending power of consumers. - From Deloitte Insights Read more
Smart Infographic
The World's Top Flight Routes by Revenue
In 2024, a record 4.7 billion people are projected to travel by air—200 million more than in 2019. While revenues surged to an estimated $896 billion globally last year, airlines face extremely slim margins. On average, they made just $5.44 in net profit per passenger in 2023. Today, the industry faces pressures from high interest rates, supply chain woes, and steep infrastructure costs. - From Visual Capitalist
Insightful Videos
The World Ahead 2024: five stories to watch out for
From the biggest election year in history, to how to control AI and even taxis that fly, The Economist offers its annual look at the world ahead. Read more
