Tony D'Onofrio
Retail
Consumer Trends Collide with Increased Theft Opportunities
In December 2016, Amazon Go was introduced to the world. The premise of the new 'Just Walk-Out technology' store was to empower consumers to walk-in, pick up any products, and track it all through a virtual shopping cart. "When you're done shopping, you can just leave the store. Shortly after, we'll charge your Amazon account and send you a receipt."
Click LINK to see the Amazon Go video
No Lines, No Checkout. (No, Seriously, Go Steal Stuff)
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Recently I had the opportunity to participate in the World Department Stores Forum 2017 in Toronto, Canada. Forty five retail CEOs joined 300 attendees in an industry event titled "Digital and Brick-n-Mortar: One Magic Experience".
The host for the 5th Annual Edition was the Canadian luxury department store chain Holt Renfrew. The Forum is co-organized by the Intercontinental Group of Department Stores (IGDS), the largest association for department stores worldwide. IGDS has 41 members from 38 countries on all continents generating $89 billion in total sales in 2016.
The stage for the 24 hour retail discussion was set by Craig Wright, SVP & Chief Economic of the Royal Bank of Canada when he said that the "Last time interest rates stayed low for so long was in 3000 BC." We are living in extra-ordinary age of disruption.
This post summarizes my favorite insights from this year's IGDS event.
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Linking Cannes 2017, Retail, and Flourishing Disruptive Technologies
"What a tough industry (retail), the consumer has changed more in terms of their demand preferences in the past three years than they have in the past thirty years." - Home Depot CFO Carol Tome
For the past two weeks, my youngest son was in France attending the latest edition of the Cannes Film Festival.
As part of an extended university project, he participated in a week long "producer's workshop." By the end of the week, he was instructed to throw away all his notes for the era of major studios driving the movie industry is over.
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This past week had to pleasure of speaking at the Retail Risk Conference in Singapore. The audience mostly consisted of loss prevention professionals responsible for major retail brands across Asia. The customized presentation was an opportunity to reassess the state of Asia in the global retail economy.
The Growing Global Middle Class
A Brookings Institute study noted:
-- 3.2 billion people were in the middle class at the end of 2016
-- 140 million people are joining the middle class annually and this number could rise to 170 million in five years’ time
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In an article published in November, we discussed the following five ingredients driving the age of disruption: geopolitical risks ahead, need for technology speed, data as the new oil, next generation consumers, and shopping till you drop. Reverse globalization is a subplot of these trends impacting many industries including retail.
The Globalization Retreat
Recent publications highlighted the following challenges facing globalization:
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Welcome to Euroshop 2017, the largest retail trade show in the world.
In early March, over 100,000 visitors from 60+ countries tracked 
to Dusseldorf to view 2,000+ exhibits on everything retail. The visual retail feast in Germany that is Euroshop is only held every three years.
At the conclusion of the event, the organizers cited the continued digitalization in retail, tailor-made onmichannel solutions and the emotionalization of the shopping experience as the dominant themes for Euroshop 2017.
Breathtaking and Visionary: That Was EuroShop 2017
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Exclusive Research on LP’s Growing Industry Influence
A recent LP Magazine study, sponsored by Tyco Retail Solutions, highlights key technology trends around video, EAS, and exception reporting. The research also provides insights into future LP investments and the evolution of the Loss Prevention function.
The Critical Loss Prevention Technologies
Decision makers rely on a variety of tools in their LP portfolio. In the United States, CCTV/Video Surveillance and Exception based reporting were ranked the most critical technologies, while in the UK, CCTV/Video Surveillance and Data Mining were ranked most critical.
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For those that have seen me speak around the world, you will recall my passion for sharing innovative videos that with few or no words convey powerful messages.
The days of busy PowerPoint charts are over. For my entire career, the mantra has been "less words, more graphics". In a world where our attention span is down to 8 seconds, even 140 or less Twitter characters are too much to actually read.
Video is the new medium required to package successful branding. The following are my current favorite future predicting retail technology videos.
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Retail Success is a Team Sport
NRF 2017 opened on good news that USA 2016 retail holiday sales increased 4% over the previous year to $658.3 billion, exceeding initial National Retail Federation forecasts. Number includes $122.9 billion in non-store sales which were up 12.6%.
For the106th Annual Convention & EXPO in New York this past week, NRF forecasted 35,000 attendees. The 2017 edition will exceed the over 3000 retail companies from over 90 countries attending the previous year.
On both personal and professional levels this was one of the best NRF events ever. Always enjoy participating in the motivational and educational RetailROI event on Saturday. During NRF, the group raised over $500,000 in support of global Retail Orphan Initiatives.
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The past couple of weeks were filled with the delivery of regionally customized presentations on the future of retail in Spain, UK, Portugal, and Switzerland. As we are in the middle of the paramount shopping season, special focus was on three important retail holidays.
Black Becomes Cyber While Overtaken By Singles
Black Friday
Over both Thanksgiving and Black Friday, 2016 brick-and-mortar net instore sales dropped 5% and the number of transactions fell 7.9%. Shopper visits to physical stores declined 1% during the same two day period. UK 2016 Black Friday shopper traffic fell a significant 8% which follows a drop of 4.05% in 2015.
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Sponsored Content
It is a Small World
Continuing our journey to learning something new, we go to my native land of Italy and the city of Rome. According to Roman legend, the city of Rome was named after its founder, Romulus, the first king of Rome.
Modern Rome has 280 fountains and more than 900 churches. Nearly $1 million worth of coins are tossed into Rome’s Trevi Fountain. The proceeds are donated to the charity Caritas to help those in need.
The first ever shopping mall was built in Rome between 107 and 110 AD by Emperor Trajan. It sold a wide variety of goods and grocery items. Rome’s first university, La Sapienza, established in 1303 AD, is the largest in Europe and the second largest in the world.
The Romans gave us our calendar. In 46 BC when Julius Caesar was in Alexandria, he marveled at their calendar which was based on the solar year. After Caesar’s trip he instated the new Julian calendar which would be 365 days with an extra day at the end of February every 4 years – the leap year! It wasn’t until after Caesars death that a month was named after him. Originally July was actually named Quintilius.
This picture is one of my favorites from 2024. It is from a villa in Rome where with Sensormatic we celebrated successes of our global business partner network.
It has been an amazing fulfilling year and I am looking forward even more to an even better 2025. Our future, including what is in front of us, has not been written. Always remember that you are in control of your destiny and can craft the life you always dreamed about.
Have a happy, healthy, safe, and prosperous New Year. In my native Italian, a toast to all of you, 'Salute', which literally translates 'to your health'.
Categories
Brilliant Research
The Impact of Retail Theft & Violence 2024 in USA Retail
USA retailers surveyed experienced a 93% increase in the average number of shoplifting incidents per year in 2023 versus 2019 and a 90% increase in dollar loss due to shoplifting during that same time period. And the rise in shoplifting has continued past the pandemic. 73% of those surveyed say that shoplifters are exhibiting more violence. - From National Retail Federation Read more
Smart Infographic
Visualizing What the World Googled in 2024
Insightful Videos
Why Food Prices Are Still So High In The U.S. -CNBC
As inflation cools considerably, prices for items like gasoline, used cars and energy have all declined accordingly. But food prices continue to outpace inflation, increasing by 28% since 2019. Read more
