In the 5th annual Millennial Survey, Deloitte uncovers what tomorrow's leaders think of business today. With two-thirds of Millennials expressing a desire to leave their organization by 2020, businesses must adjust how they nurture loyalty among these young leaders.
From Deloitte, a look at the evolution of analytics and its revolutionary potential to transform ordinary businesses, power new business models, enable innovation, and deliver greater value.
The transformation currently underway in retailing is taking the shape of a fundamental shift toward a new model for technology and delivering a seamless customer experience. The 13th Annual Store Systems Study 2016 tracks the emergence of the long-term strategy aimed at achieving unified commerce.
The PSFK 2017 Forecast report identifies today's emerging trends that will shape tomorrow's creative business. By analyzing thousands of ideas shared on PSFK.com and beyond, PSFK Labs researchers identified 15 nascent trends that will continue to grow and mature in 2016 and into 2017.
Ericsson Consumer Lab has identified some of the most important consumer trends for 2015 and beyond. Trends include using wearables for non-verbal communications, robots keeping us company, and the convenience of using things without the hassle of owning them.
For the eighth year running, The Economist Intelligence Unit, commissioned by Kroll, surveyed senior executives from around the world operating in a wide variety of sectors and functions in order to assess the current fraud environment.
In The Boston Consulting Group’s tenth annual global survey of the state of innovation, 79% of respondents ranked innovation as either the top-most priority or a top-three priority at their company, the highest percentage since we began asking the question in 2005, when 66% said innovation was their top or among their three top priorities.
A favorite retail report, the 15th Annual RIS Software LeaderBoard cuts through the noise of marketing buzz and hype by ranking software vendors in top 10 lists based on customer satisfaction.
From Accenture, analysis on the impact of the Internet of Things on customer experience, supply chain, new channels and revenue streams in the retail industry.
Recent research by the IBM Center for Applied Insights shows that the majority of retailers are still struggling to become customer-oriented. Those who are succeeding, by contrast, are putting the customer at the heart of the merchandising process. Outperformers focus on three traits.
New research shows that customers are smarter and more likely to stay with current retail choices. For retailers it means customer retention is mission critical and “commitment marketing” is the new level of strategy.
From the World Economic Forum, this report assesses the competitiveness landscape of 140 economies, providing insight into the drivers of productvity and prosperity.
Built on a robust study of trends and patterns in the market, the 6th edition of PSFK Labs’ Future of Retail report offers a directional playbook for brands and retailers – defining 10 pillars to build a modern and engaging shopper experience strategy and to go beyond a expectations to create an enhanced shopper experience and therefore, build value, drive sales, and boost loyalty.
The retail industry is in the midst of a digital revolution that’s redefining the shopping experience. Online, mobile and in-store technology solutions
are easing and enhancing how we shop — and altering consumers’ buying behavior in unprecedented ways. Great insights from Zebra on future of retail.
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