Research

December 12, 2015

Global Fraud Report 2015-16

For the eighth year running, The Economist Intelligence Unit, commissioned by Kroll, surveyed senior executives from around the world operating in a wide variety of sectors and functions in order to assess the current fraud environment.

December 04, 2015

The Most Innovative Companies 2015: Four Factors That Differentiate Leaders

In The Boston Consulting Group’s tenth annual global survey of the state of innovation, 79% of respondents ranked innovation as either the top-most priority or a top-three priority at their company, the highest percentage since we began asking the question in 2005, when 66% said innovation was their top or among their three top priorities.

November 28, 2015

RIS Software LeaderBoard 2015

A favorite retail report, the 15th Annual RIS Software LeaderBoard cuts through the noise of marketing buzz and hype by ranking software vendors in top 10 lists based on customer satisfaction.

November 22, 2015

The Internet of Things: Revolutionizing the Retail Industry

From Accenture, analysis on the impact of the Internet of Things on customer experience, supply chain, new channels and revenue streams in the retail industry.

November 14, 2015

Smarter Merchandisers Create Smarter Retailers

Recent research by the IBM Center for Applied Insights shows that the majority of retailers are still struggling to become customer-oriented. Those who are succeeding, by contrast, are putting the customer at the heart of the merchandising process.  Outperformers focus on three traits.

November 08, 2015

Omnishopper 2016: Taking the Long-Term View on Keeping the Customer

New research shows that customers are smarter and more likely to stay with current retail choices. For retailers it means customer retention is mission critical and “commitment marketing” is the new level of strategy.

October 31, 2015

The Global Competitiveness Report 2015-2016

From the World Economic Forum, this report assesses the competitiveness landscape of 140 economies, providing insight into the drivers of productvity and prosperity. 

October 24, 2015

PSFK Future of Retail 2016 Summary Report

Built on a robust study of trends and patterns in the market, the 6th edition of PSFK Labs’ Future of Retail report offers a directional playbook for brands and retailers – defining 10 pillars to build a modern and engaging shopper experience strategy and to go beyond a  expectations to create an enhanced shopper experience and therefore, build value, drive sales, and boost loyalty.

October 16, 2015

Back to the Future: RFID and the Internet of Things

October 10, 2015

Zebra 2015 Global Shopper Study

The retail industry is in the midst of a digital revolution that’s redefining the shopping experience. Online, mobile and in-store technology solutions
are easing and enhancing how we shop — and altering consumers’ buying behavior in unprecedented ways. Great insights from Zebra on future of retail.

October 03, 2015

2015 Organized Retail Crime Survey

Now in its 11th year, the annual Organized Retail Crime survey brings to light the evolving scope of ORC activity, resources, and policy changes that retailers are putting in place to address this issue. Nearly all retailers (97%) surveyed report being victims of ORC activity in the past 12 months, up from 88 percent in 2014. 

September 26, 2015

Omni-Channel 2015: Taking Time, Money, Commitment and Technology

Customer visibility across channels is considered the most important enabler and the hardest goal to achieve.  What are retailers doing to close the gap?

September 20, 2015

Technology Tipping Points and Societal Impact

A new World Economic Forum report draws the collective knowledge of 800 technology executives and experts to predict how this fourth industrial revolution will play out in the next 10 years through 21 trends. Driven by digital technologies, are we on the cusp of a fourth industrial revolution?

September 12, 2015

Driving shopper engagement through digital technology

Synchrony Financial third annaul Mobile Shopper Study. Overall mobile adoption continues to climb. Coupon and discount behavior declines for the 3rd year in a row. Less reliance on mobile technology while in the store. See 5 key insights. 

September 06, 2015

The Global Competitiveness Report 2014–2015

From the World Economic Forum, the Global Competitiveness Report 2014-2015 assesses the competitiveness landscape of 144 economies, provides insight into the drivers of their productivity & prosperity.