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Research

March 10, 2025
 

USA Q4 and 2024 Retail Violent Fatalities Report

483 retail fatalities in 2024, down 23% from 2023. Customers make up 51% and associates 25% of all fatalities. Can you guess the most violent retail segment? - From The D&D Daily

February 10, 2025
 

UK Retail Crime Survey 2025

 Violence and abuse ballooned, rising by over 50% in the past year and 340% since 2020. Levels are now at over 2,000 incidents every single day, the highest rate ever recorded in our crime survey. The total cost of retail crime including crime prevention now sits at a colossal £4.2 billion, of which £2.2 billion is a direct result of customer theft.  - From British Retail Consortium (BRC)
February 03, 2025
 

Are Retail CEO's Pessimistic? Cautiously Optimistic? Or Just Realistic?

 According to the EY CEO Confidence Index, 51% of retail CEOs are optimistic about the global outlook in 2025, compared to 69% of CEOs from other sectors. Retail leaders expect to see disruption from supply chain, regulation and changing customer needs in the next 12 months. Retailers have much to be optimistic about as they shift focus toward new enablers of margin and revenue growth. - From Ernst & Young
January 28, 2025
 

IMF Global Economic Forecasts: Growth Divergent and Uncertain

 Global growth is projected at 3.3 percent both in 2025 and 2026, below the historical (2000–19) average of 3.7 percent. Global headline inflation is expected to decline to 4.2 percent in 2025 and to 3.5 percent in 2026, converging back to target earlier in advanced economies than in emerging markets and developing economies. - From the International Monetary Fund (IMF)
January 20, 2025
 

What matters to today’s consumer 2025

One significant finding is that generative AI (Gen AI) is increasingly influencing consumer behavior and transforming shopping experiences. A notable 68% of consumers are prepared to act on its recommendations, and over half (58%) prefer product recommendations from Gen AI tools over traditional search engines. - From Capgemini

January 06, 2025
 

The Impact of Retail Theft & Violence 2024 in USA Retail

 USA retailers surveyed experienced a 93% increase in the average number of shoplifting incidents per year in 2023 versus 2019 and a 90% increase in dollar loss due to shoplifting during that same time period. And the rise in shoplifting has continued past the pandemic.  73% of those surveyed say that shoplifters are exhibiting more violence. - From National Retail Federation
December 02, 2024
 

European Non-Grocery Retail: Transition and Transformation

After an unpredictable several years, non-grocery retailers in Europe are seeking to uncover pockets of growth. To succeed, they will need to navigate differences across markets and retail categories. - From McKinsey

November 18, 2024
 

Unlocking Shopper Reactions to Secured Products

 60% of shoppers report seeing locked-up merchandise on a regular basis. More than a quarter of shoppers say a retailer loses their purchase when items are locked up. 62% of shoppers say they typically wait for assistance when they encounter locked up merchandise, and 9% say they order the item online from that same retailer. - From Numerator.com
November 05, 2024
 

Feeding the Future: Transforming Fast-Moving Consumer Goods with Data Driven Intelligence

 The grocery industry is experiencing a significant transformation driven by the adoption of AI, ML, and generative AI technologies. Grocery retailers utilizing AI/ML in demand intelligence, inventory management, and merchandise management see a 99% higher sales growth and a 75% higher profit growth compared to those who do not. - From the IHL Group
August 12, 2024
 

Fixing Inventory Distortion. Are we there yet?

 

In 2024, inventory distortion amounted to over $1.7 USD trillion worldwide, a decrease of 2.8% from 2023 (Out-of-Stocks improved by 3.7%, Overstocks by 0.7%), and a decrease of 12.0% from 2022. The total lost is equivalent to approximately 1.0% of the global GDP, or the entire GDP of Australia. - From IHL Services

August 06, 2024
 

Majority of retailers in ‘theft crisis’ mode, with a third saying resources for detection and reduction are insufficient

New research reveals that almost two-thirds (64%) of large retailers in the UK and US agree that the impact of theft has reached a crisis point. In addition, over four-in-ten (42%) believe that theft is more of a concern today than it was twelve months ago. - from Avery Dennison

July 22, 2024
 

McKinsey Technology Trends Outlook 2024

 

Which technology trends matter most for companies in 2024? New analysis by the McKinsey Technology Council highlights the adoption, development, and industry effects of advanced technologies.  The two trends that stood out in 2023 were gen AI and electrification and renewables. - From McKinsey and Company

July 08, 2024
 

Five 2024 Holiday Shopping Predictions

 

Holiday shopping will look different for retailers this year.  After remaining largely resilient throughout four years of economic uncertainty, consumers are finally feeling the pinch.  Nearly a third of global shoppers (32%) reported using alternative credit services like buy now, pay later (BNPL) more frequently this year. - From Digital Commerce 360

June 29, 2024
 

Top 10 Emerging Technologies of 2024

The Top 10 Emerging Technologies report is a vital source of strategic intelligence. First published in 2011, it draws on insights from scientists, researchers and futurists to identify 10 technologies poised to significantly influence societies and economies. These emerging technologies are disruptive, attractive to investors and researchers, and expected to achieve considerable scale within five years. - From the World Economic Forum

June 21, 2024
 

State of the Consumer 2024: What’s now and what’s next

Consumers no longer fit into traditional archetypes. Some of the most influential consumers of tomorrow are currently underserved. What consumers want is changing too. Weakened brand loyalty, affordability over sustainability, and heightened interest in wellness products and services reflect the preferences and priorities of consumers across ages and geographies. - From McKinsey & Company