Research

January 11, 2021

World Bank Global Economic Prospects, January 2021

Although the global economy is emerging from the collapse triggered by the pandemic, the recovery is projected to be subdued. Global economic output is expected to expand 4% in 2021 but still remain more than 5% below its pre-pandemic trend.

January 03, 2021

Tech Trends 2021 - Lead with Confidence - Deloitte Insights

40% of CEOs said their CIO or tech leader will be the key driver of business strategy—more than the CFO, COO, and CMO combined. 73% of respondents said their organizations are now planning major shifts in the way they approach supply chain management and procurement. -from Deloitte Insights

December 27, 2020

NRF 2020 Organized Retail Crime USA Survey

Organized retail crime cost retailers an average $719,548 per $1 billion in sales, up from $703,320 in 2019. This is the fifth year in a row the figure has topped $700,000 and is up significantly from $453,940 in 2015.

December 20, 2020

Who Are the Top Software Vendors in Retail? -RIS News

The 20^th Anniversary edition of the RIS Software USA Leaderboard represents a major milestone in tracking the top technology vendors in the retail industry and naming the best of best. A favorite annual report and congratulations to the companies on this list. -from RIS News

December 13, 2020

Beyond COVID: The Role Of Retail Employees In 2020

Many retailers had neither invested the funds nor training required for their workforce to meet the challenges 2020 brought at scale. When the COVID-19 pandemic struck the world in March of that year, these trends not only accelerated, but accelerated at warp speed. -from RSR  

December 07, 2020

Future of Retail 2020 - From a UK Point of VIew

The Future of Retail special report, published in The Times, examines how retail is expected to continue post-coronavirus, what brands need to know about social commerce, the new retail calendar, and much more. So what will shopping look like in 2021, 2025 and 2030? -from Raconteur

November 30, 2020

How We'll Shop - Winners & Losers - USA and UK Reports

Covid-19 has drastically altered how, where, and who we shop with. What does the next year hold in store for your customers? How We’ll Shop, a new study by Brightpearl, reveals the most significant changes to shoppers’ spending habits since Covid and how this will impact on their behaviours and priorities over the next 12 months. -from Brightpearl.com

November 23, 2020

McKinsey - The Reinvention of Retail

Consumers have been wrestling with uncertainty through the COVID-19 crisis. But their expectations for their retail experience—both online and in-store—continue to be high. Retailers that can adapt quickly enough will be well positioned when the recovery comes. -from mckinsey.com

November 16, 2020

Retail Innovation in 2020: What's Here to Stay?

The Coronavirus pandemic has disrupted the retailing landscape globally. However, retailers' appetite for innovation has been impressive despite being confronted by a challenging environment. This research spotlights fifteen global retail innovations in 2020, highlighting those likely to become permanent features in the global landscape. -from Euromonitor

November 09, 2020

Grocery Tech Trends 2020 - Adjusting to the New Normal

Seventy-two percent of those surveyed report they offer curbside pickup, 67% deliver straight to the customer’s door, 64% offer click-and-collect, and 36% are able to ship online orders from the store. More than 90% of sales still originate at the store level. Digital-influenced grocery shopping has been pushed to the forefront in the age of social distancing, and grocers are clearly looking to enhance their offerings. -from RISnews

November 01, 2020

Technology Report 2020: Taming the Flux -Baine & Company

Rapidly changing markets, rising geopolitical tensions and the Covid-19 pandemic have created unprecedented challenges for tech companies. Bain’s inaugural report on the state of the industry examines how leading companies are investing in AI and automation, the hybrid cloud, the Internet of Things, flexible supply chains, virtual sales and other tools to increase resilience and accelerate growth. -from Bain & Company

October 26, 2020

2020 Deloitte holiday retail survey Reimagining traditions

While the majority of consumers (71%) are in a similar or better financial situation than last year, nearly 1 in 3 (29%) say that their household’s financial situation is worse year over year. In this season of uncertainty, price, value and convenience continue to be top considerations for consumers, as is the desire to get creative with how they celebrate the season with family, friends and pets, no matter the circumstances. 

October 19, 2020

Consumers and the new reality COVID-19 pulse survey, Wave 5 update

Personal safety moves into the top three purchase drivers. Overall net spend across all categories in the next 6–12 months is 22% lower vs. pre-COVID-19 and spend on non-essential purchases, is expected to drop by 34%. In our first report, net trust across all sectors globally, was stronger than pre-COVID-19 (+3%). Now, net trust has declined to -4%. -from KPMG

October 12, 2020

Retail on the Edge -IHL Group

Retailers have also seen a proliferation of IoT devices ranging from mobile devices, CCTV, self-service systems, RFID, Computervision, kiosks, digital signs, electronic shelf labels and others that are generating massive amounts of data at the store level. When we talk about Retail on the Edge, yes it involves the rapid change of retail, but our focus is on where the processing of all these data inputs reside. -from IHL Group

October 05, 2020

Selligent Global Connected Consumer Index (Third Edition)

If 2020 has taught us anything, it’s that the unexpected can change our way of doing business, and how consumers engage with brands, overnight. 50% rate product/service quality or product pricing as top loyalty drivers. 76% expect real-time app or email updates on delays or changes when making a purchase. -from selligent.com