Loss Prevention Research Council Weekly Series - Episode 31 - Post Election & Community Policing and Key 2021 Retail Tech
With Dr. Read Hayes, Tony D'Onofrio, Tom Meehan, and special guest Richard Long SVP Law Enforcement at 3SI
From the IHL Group, retail sector performance through September:
- Grocery +12%
- Drug + 0.7%
- Mass Merch +5.4%
- Dept. Stores -17.8%
- Specialty Soft Goods -32.6%
- Specialty Hard Goods +3.7%
- Convenience -16.4%
- Restaurants -20.1%
- Non-store (pure play) +20.5%
From IHL, more mobile and self-checkout going into stores in 2021
- Self-checkout +17%
- Mobile Devices Managers +26%
- Mobile Devices Associates +20%
- Store owned mobile POS +27%
- Consumer Checkout by App +22%
Grocery Tech Spend Trends new study from RIS News
Top 5 challenges next 18 months
- Labor markets
- Employee & shopper safety
- Price competition
- Increasing margins / profits
- Amazon
Top 5 business opportunities next 18 months
- Advancing digital capabilities
- Expanding curbside pickups
- Expanding mobile offerings
- Developing personalized marketing capabilities
- Expanding home delivery
In Store Tech Focus
Will start or started major upgrade next 12 months
- Click & Collect
- Curbside Pickup
- Home Delivery
- Mobile for Managers
Will start a major upgrade next two years
- Real time store monitoring of KPIs
- Shopper tracking
- Mobile devices for managers
- Home Delivery
84% of grocers increased IT spending this year
Richard T. Long is the senior executive in charge of the Global Law Enforcement Division at 3SI that includes more than 9,000 police agencies. He served as a command officer with 30 years of experience with the Newport Beach Police Department and retired as the Detective Services Commander. He currently sits on executive oversight committees with the International Association of Chiefs of Police, the FBI National Academy Associates, the Chief Special Agents Association of California, and ASIS International where he holds an active CPP credential. The bulk of his career was in investigative assignments including Organized Crime, Vice, Intelligence, Crime Suppression Unit, and Robbery-Homicide. Richard is the current State President of the California Robbery Investigators Association. He also serves as the ASIS CPP course director for Southern California. Richard is a US Army veteran having served with the 25th Infantry Division and he is a graduate and class valedictorian of the FBI National Academy. His many distinguished awards include a Medal of Valor and two Medals of Merit. Richard holds a BA degree in Business Management.
