VISIONARY TECHNOLOGY LEADERSHIP

Top 25 Retail Website / Global Retail Influencer

 
 

Read my quote on the importance of data in building positive customer experience.

This holiday season, it’s crucial for retailers to collect accurate and timely data that can be analyzed to better manage store operations, as well as leveraged to improve sales and the shopper experience, says Tony D’Onofrio, chief customer officer of Tyco Retail Solutions. CIOs, he explains, must ensure that the data is delivered through the right vehicle at the right time, and targeted to the appropriate decision makers and customer-facing employees. “In today’s challenging retail environment, consumers are demanding merchandise where and when they want it, particularly with complex multichannel fulfillment options that can only be enabled through accurate and real-time inventory visibility,” he says.

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